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Parcel Protection
Protect your order against damage, loss, or theft.
Priority Shipping
Your order is prepared as a priority.
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SHIPPING / DELIVERY
Delivery times
keyboard_arrow_downWe commit to processing your orders within 1 to 2 business days. However, during periods of high demand, this delay may be slightly longer, and we apologize in advance. Standard delivery times vary from 7 to 12 days.
Shipping costs
keyboard_arrow_downDelivery is free from the amount indicated in your cart.
Shipping destinations
keyboard_arrow_downWe ship worldwide. Some countries may not be eligible for our offers, and we apologize in advance.
Incorrect or changed contact details
keyboard_arrow_downWe would appreciate it if you could contact us immediately at the contact email address located at the bottom of the site so we can modify your order in time. If the parcel has already been shipped, we unfortunately will not be able to make any changes. If the product is returned, we will contact you to decide on the next steps. Please note that shipping costs will not be refunded.
Parcel tracking
keyboard_arrow_downWe offer tracked shipping for every order. You can view your parcel's progress directly on our "Track my order" page accessible from the site menu. Please note that tracking information may take 3 to 5 days to update in the system.
Order not delivered after 25 days
keyboard_arrow_downYour order may sometimes take longer than expected. Unfortunately, we do not have full control over the delivery process. Please contact us by email, and we will do our best to resolve the issue.
Order marked as delivered but not received
keyboard_arrow_downIf your parcel has been marked as delivered but you have not received it, please first check with your neighbors.
If 3 business days have passed since your parcel was marked as delivered and you have not received your order, please contact us by email.
EXCHANGES / RETURNS
Return Policy
keyboard_arrow_downWe have complete confidence in our products, which is why we offer a 14-day return right from the date you receive your order, with no risk to you! The goods simply need to be unused, in their original condition and packaging.
Defective or damaged product
keyboard_arrow_downWe only replace an item if it is defective or damaged. If, in this case, you would like to exchange it for the same item, please send us an email including a photo or video of the item and let us know about your claim. We will then contact you to resolve the situation as quickly as possible.
Refund of goods
keyboard_arrow_downOnce your return has been inspected, we will contact you to process the refund. The refund will be made to the payment method used when you made your payment.
Return form
keyboard_arrow_downWe are very aware of the impact on our planet. As part of our ongoing sustainability efforts, we are making positive changes to help contribute to a better future. These changes include removing return slips and order invoices from parcels.
You will see that these documents are not necessary, as they can be sent by email.
It therefore makes sense not to include them. We always strive to do what is right and improve our impact on the world around us.
Refund to another payment method
keyboard_arrow_downNo, we can only process refunds to the original payment method. The only alternative is to offer gift cards (credit) for the full amount of the refund.
After-sales service response time
keyboard_arrow_downOur after-sales service is committed to responding to your emails within 24 to 48 hours. However, please note that during busy periods, this waiting time may exceptionally extend up to one week at most.
SIZE / FIT
Know my size
keyboard_arrow_downWhen you buy clothing from us, it is important to find your size. That is why on each of our product pages you will find an easy-to-follow size guide that will tell you where to measure. All you need is a tape measure!
If you have any other issues, feel free to contact us via our "Contact" page or simply send us an email to get help from one of our team members.
Take measurements
keyboard_arrow_downFor the bust measurement: place the tape measure at the level of the nipple.
For the waist measurement: place the tape measure at the narrowest part of the torso.
For the hip measurement: place the tape measure at the widest part of the pelvis.
If you fall between two sizes, choose the larger size for a more relaxed fit.
If you are unsure, contact us via our page or simply send us an email to get help from one of our support team members.
I ordered the wrong size
keyboard_arrow_downYou bought a garment from us and it doesn’t fit you! Don’t worry!
With us, exchanging your garment is possible by reading our “Return and Refund Policy”. With our money-back guarantee, you have 14 days to try on your clothes (except for certain garments that cannot be returned).
❗️However, products intended for intimate use (underwear, …) as well as products with an exclusive discount of at least -50% are not refundable (only partial refunds or product returns may be made depending on the case)
To request a return or exchange, please first consult our “Return & Refund Policy” found in the menu at the bottom of the site. Then contact our support team, who will guide you through the process.
I am between 2 sizes
keyboard_arrow_downIf you have measured yourself and find that you are between two sizes, always choose the larger size rather than the smaller one. Since our garments are designed in a high-quality stretchy fabric that hugs the figure, the larger size should give you a perfect fit and effective support.
If you have any other problems, please do not hesitate to contact us via our “Contact” page or simply send us an email to get help from one of our support team members.
Taking care of the clothes
keyboard_arrow_downRead the care label: By doing so, you will avoid any washing, drying, or ironing mistakes at the wrong setting. Make sure you understand the meaning of the symbols.
As a general rule, follow the instructions below:
- Most of our sportswear is made from synthetic fibers such as nylon, elastane, and polyester. It is this type of material that gives our garments sufficient compression and some stretch. If the wash is set to a high temperature, it may get damaged and shrink. Another advantage of washing at a low temperature is that it is sustainable; high temperatures waste a lot of energy!
- Wash the clothes with similar colors, to avoid color transfer in the wash, especially for dark-colored shaping garments.
- Turn the clothes inside out (if applicable). Your clothes will be cleaned better because sweat, dead skin cells, and bacteria build up and cause unpleasant odors.
- Do not bleach, tumble dry, iron, or dry clean. It is preferable to let your shapewear air dry to preserve its elasticity; otherwise, its lifespan will be reduced. This also helps reduce our greenhouse gas emissions!
ORDER
Place an order
keyboard_arrow_downTo successfully place an order on our site, all you need to do is:
1. Go to your favorite product.
2. Select the correct color and size.
3. Check the ordered quantity.
4. Click the "ADD TO CART" button.
5. Review all items in your cart - if you are ready to complete your order, click "PROCEED TO CHECKOUT".
6. Complete your order by filling in all the necessary information on the payment page: Customer details, shipping address, billing address, shipping method, payment information.
7. If you have a discount code, enter it at checkout.
8. Review your order once again, make sure you have the correct item (chosen product(s), quantity, color and size).
9. Click "Complete order" to start the process of sending your package.
If you cannot find the answer to your question, contact us and we will be happy to help you.
Online payment security
keyboard_arrow_downData transmission is encrypted to ensure the security of your information. Your payment is processed by a certified security partner.
Discount code
keyboard_arrow_downDiscount codes are case-sensitive (uppercase, lowercase and spaces) and only one can be applied per purchase.
You can apply it during checkout, on the right-hand side describing your order. There is a field labeled "discount code"... Once you have entered this code, click "Apply". Your total amount will be updated to reflect the discount.
Accepted payment methods
keyboard_arrow_downWe accept credit or debit cards (VISA, Mastercard, American Express and Maestro) as well as express payment options like Paypal, Shop Pay, Apple Pay and Google Pay. Our base currency is €, so if you are purchasing from abroad, make sure you know the daily exchange rate of your currency at the time of the transaction.
Have you received a prepaid gift card? You can use it to pay for your order.
We also offer a deferred payment option through Klarna. Please note that these options are NOT express payment options like the ones above; these deferred payment options are found at the end of the checkout process. This is the same page where you have the option to pay with a credit or debit card.
If you encounter any problems, you should contact your card provider or contact us.
If you cannot find the answer to your question, send us an email and we will be happy to help you.
Confirmation email not received
keyboard_arrow_downPlease check your junk mail before contacting us.
If the email still has not been received and you have waited more than 15 to 20 minutes after making the transaction, a member of the team will be happy to resend it to you.
Order processing time
keyboard_arrow_downOrders are processed based on item availability but also on the availability of the sizes and colors you order.
During periods of high volume, product availability may change while your order is being processed.
Most orders placed from Monday to Thursday are processed and leave our warehouses within 1 to 2 business days.
Orders placed on Friday or during the weekend will be processed starting Monday and will leave our warehouses within 2 to 3 business days.
Please note that orders are not processed during public holidays.
Item out of stock
keyboard_arrow_downDon't worry! Although we regularly restock our inventory, it can happen that we are out of stock. If this happens, send us an email and our support team will be able to tell you the date of our next product delivery.
Promotions
keyboard_arrow_downYou can stay up to date with our promotional offers by signing up for our newsletter or by creating a customer account to receive emails from us.
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